Shipping policy

Delivery Policy

Last updated: 1 May 2026

On this page, you will find information about delivery methods, delivery charges and order
processing.

Delivery area

We deliver orders to the delivery areas available at checkout in the online store.

Order processing

We process orders as quickly as possible after payment has been accepted. An order confirmation is automatically sent to the customer by email once the order has been received and the payment has been accepted.

Delivery methods

The delivery methods available at any given time are shown at checkout. Delivery methods may vary depending on the delivery address, the contents of the order and the transport partner.

Delivery charges

Delivery charges are determined based on the contents of the order and the selected delivery method, and they are shown to the customer at checkout before the final approval
of the order. Any campaigns, discounted delivery charges or free delivery are determined in accordance with the terms stated in the online store at the time of ordering.

Delivery time

Delivery times are estimates unless expressly stated otherwise. We aim to process orders without undue delay.
Delivery times may be affected, for example, by product availability, the operation of the transport service, seasonal periods or other reasons beyond our control.

Availability

If an ordered product is out of stock or cannot be delivered, we will contact the customer as soon as possible. In such cases, the customer may be offered an alternative product, a later delivery date or a refund for the undelivered product.

Delivery delays

If delivery is prevented or significantly delayed, we will inform the customer without undue delay.

Transfer of risk

The risk relating to the order passes to the customer when the shipment has been delivered to the customer or to the pickup point selected by the customer. Inspection upon receipt We ask that you inspect the shipment and the products as soon as possible after receipt. If you notice an error in the delivery or transport damage, please contact our customer service as soon as possible.